Help & FAQs
How do I clean my Swipies?
With water only, please! You can stick Swipies under running water, rinse with a spray bottle, or wipe with a wet cloth. Please do not use cleaners on Swipies - they can degrade the surface over time and cause pen stains long term. Using water to clean ensures you can use your Swipies endlessly. If you're in a bind, alcohol-based products like hand sanitizer will get you a clean slate without degrading the surface of the product (it even removes permanent marker!)
Can I use other pens on Swipies, like Sharpies or dry erase markers?
Dry erase pens are super abrasive and break down the surfaces they're used on. We do not support dry erase use. We believe wet erase pens offer more benefits (like being able to transport your notes or artwork without smudging) while allowing you to reuse Swipies for years without using any cleaning chemicals.
Sharpies allow you to hack your Swipies - you can use them to create a permanent template on your Swipies. Once you've drawn your template, you can use wet erase to fill it in over and over. Alcohol-based products like hand sanitizer will remove the permanent marker when you want to start over.
All other pens are not supported. Use at your own risk. We don't refund sheets that customers have used unsupported pens on.
Are Swipies like whiteboards? Are they rigid?
No. Swipies are flexible, similar to cardstock, but more bend-resistant.
Can I fold my Swipies?
No. If you force them to fold, they will crease permanently.
What is your return policy?
We are happy to offer a full refund within 30 days of purchase. If there is an issue with your delivery, we'll gladly send you a replacement with a photo of the damage.
Where do Swipies ship and how much does it cost?
We offer free US shipping for orders over $50 and ship to 241 countries. For orders under $50, you can calculate your shipping rate before checkout. We have a negotiated, discounted rate with major carriers that we do not mark up, so you're getting the best rate possible.
When will my order ship?
Please allow 1-2 business days for Swipies to receive and process your order.
Do you offer custom and personalized orders?
Yes! Orders of 200 sheets or more can be custom-printed in a variety of sizes. See our Custom Swipies section.
Are Swipies available wholesale?
Gladly! If you're interested in a wholesale order, please inquire directly.